The COVID-19 virus outbreak has had an unprecedented impact on daily life worldwide. When looking ahead to our summer camp programs scheduled for Hidden Valley and Tuckahoe, we understand and appreciate that units and parents of Scouts are closely following what’s happening with COVID-19. As you might imagine, our Council has received many questions and concerns about whether the camps can realistically hope to open this summer. Our Council has also heard from units and Scout parents that given the uncertainty caused by COVID-19, their preference is to cancel their summer camp plans.
We remain cautiously optimistic that the COVID-19 situation will subside in time for the Council to be able to conduct summer camp programs safely, in full compliance with any directives from federal, state, or local health authorities.
For our 2020 summer camp programs at Hidden Valley and Tuckahoe, the Council is modifying its refund policy as follows:
- If the Council or a federal, state, or local health authority determines that Hidden Valley or Tuckahoe be closed, either for the entire summer or specific camp sessions because of COVID-19, the Council will refund or provide a credit of 100% of all fees paid by the unit.
- If a unit chooses to cancel its summer camp reservation due to concerns over COVID-19, the unit should provide written notification of their cancellation to the Council’s Camping Service, using this on-line form, no later than 21 days before your unit’s scheduled arrival date at camp. If the unit cancels their reservation no later than 21 days before their scheduled arrival at camp, the Council will refund or provide a credit of100% of all fees paid by the unit.
- Any requests for refunds submitted less than 21 days before your unit’s scheduled arrival day at camp will be considered on a case-by-case basis if there are unique extenuating situations. This cutoff date is established and necessary due to the Council needing adequate prior notice in order to modify food and supply orders, as well as scheduling of summer camp staff.
- If a unit is not permitted to travel to summer camp by a federal, state, or local health authority due to COVID-19, the Council will refund or provide a credit of 100% of all fees paid by the unit.
- If a unit needs to adjust the total number of participants attending summer camp due to concerns over COVID-19, the unit should contact the Council’s Camping Service, using this on-line form, no later than 21 days before your unit’s scheduled arrival at camp. The Council will refund or provide a credit of 100% of the fees paid by those individuals who are canceling to their unit. The unit must provide the names of those individuals who are withdrawing in their written notification to the Council.
In all cases, any refunds will be sent by the Council to the unit only, not directly to individuals. Units will then need to distribute refunds to individuals from their unit.
In making these modifications to our standard refund policy, the Council appreciates that the concerns created by the COVID-19 outbreak are beyond anyone’s control, and we’d like to welcome any unit or individual that chooses to cancel this summer because of COVID-19 come back next summer.